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Service Terms and Conditions

The following terms and conditions apply to the provision of HutchCITY Services by Hutchison Multimedia Services Limited(HMSL) to you (the Subscriber):

1. Definitions

In this Agreement the following words and expression have the following meanings:

"Agreement" these terms and conditions and the Application.
"Application" the application submitted by you to HMSL.
"Charges" the charges for HutchCITY Services published in HMSL's periodically updated list of charges including without limitation any charges referenced to as connected time charges, subscriptions or monthly charges, or usage charges, or PNETS charges or license fees payable to the government, or administration fees.
"Content" includes any content, Software, data, information, diagram, symbol or other material in whatever languages that can be accessed by or through using HutchCITY Services including without limitation all textual, audio, video, still and moving images, graphical, musical, or other content, or information, or goods or services (and includes the Subscriber's Content).
"Day" shall include public holidays and Sundays.
"Equipment" any equipment including hardware or software HMSL may use to provide the Services including any equipment provided by HMSL installed or placed at your premises (excluding any equipment owned by you).
"HMSL" means Hutchison Multimedia Services Limited.
"HutchCITY Services" and "Services" means HMSL's services (including without limitation access thereto), access to the Internet, provision of the Software, consultation services,and other Internet work-based technological services offered by HMSL to you under the name "HutchCITY" from time to time.
"E-mail address" means each Internet email address allocated to you by HMSL from time to time.
"Licence" HMSL's licence to provide the Services.
"Software" means any software supplied by HMSL in object code form to you from time to time under the terms of this Agreement.
"Subscriber", "you"; and "your" the Subscriber specified in the Application who has requested the Services.
"Subscriber's Content" any Content hosted by HMSL for and on behalf of you or any Subsidiary Account Holder (or uploaded by you or any Subsidiary Account Holder to the HutchCITY Services server) and which may be accessible by third parties via HutchCITY Services.
"Subsidiary Account Holder" such other persons as specified by you on your Application issued with independent login IDs and passwords to access HutchCITY Services.

2. Agreement

This Agreement between HMSL and you is effective upon the acceptance by HMSL of your Application (either by the commencement of provision of HutchCITY Services to the Subscriber or by other means as determined by HMSL and notified to you from time to time). This Agreement shall continue in force until terminated in accordance with the terms and conditions of this Agreement.

3. Provision of HutchCITY Services & HMSL's Responsibilities

3.1 HMSL shall use reasonable efforts to make HutchCITY Services available to you during the term of this Agreement. HMSL may suspend HutchCITY Services in whole or in part or limit your access to HutchCITY Services at any time without notice but HMSL shall use reasonable efforts to keep such suspension or limitation to a minimum. You shall remain liable for all Charges during the period of suspension or limitation unless HMSL decides otherwise.
3.2 HMSL grants you a non-exclusive non-transferable licence to use the Software solely to access HutchCITY Services on your computer in strict accordance with the terms and conditions of this Agreement and any software licence which accompanies the Software.
3.3 HMSL may discontinue HutchCITY Services in whole or in part, at any time without notice if you do not comply with any of the terms of this Agreement, including without limitation the non-payment of any sums due by you to HMSL or breach by you of any licence to use the Software. You shall remain liable for all Charges during the period of such disconnection. HMSL reserves the right to charge for reconnection and require revised terms and conditions including terms of payment. Should HutchCITY Services be disconnected or this Agreement be terminated, you have no right to (and shall not) access the Content and HMSL shall be under no obligation to restore or make any Content or any copies of it available to you in any form whatsoever.
3.4 HMSL reserves the right, in its absolute discretion, to: (a) prevent you from accessing any Content; and (b) withdraw, expand, reduce, and/or modify at any time any or all HutchCITY Services offered to you from time to time.
3.5 Subject to the terms and conditions of this Agreement, HMSL shall allow you and any Subsidiary Account Holder access to HutchCITY Services by way of at least one of the following methods: caller line identification (CLI), login ID and/or password, smartcard or any other access method authorised by HMSL in writing from time to time (Authorised Access Method")

4. Your Responsibilities & Use of HutchCITY Services

In this Agreement the following words and expression have the following meanings:

4.1
You agree that you shall:
(a)
Be responsible for any use of HutchCITY Services by you, any Subsidiary Account Holder, and any person accessing HutchCITY Services by way of any Authorised Access Method (including without limitation via your account's CLI, or any login ID or password given to you or any Subsidiary Account Holder).
(b)
Ensure that each Subsidiary Account Holder complies with these terms and conditions.
(c)
Not use, or allow others to use, HutchCITY Services for any purpose HMSL considers improper, immoral, defamatory, or otherwise unlawful or for any unsolicited advertising or promotion.
(d)
Comply with Hong Kong law or other applicable law relating to HutchCITY Services.
(e)
Not, nor allow others to, act in such a way that may jeopardize or impair the provision of HutchCITY Services by HMSL in Hong Kong or any other parts of the world.
(f)
Not disclose to any unauthorised person any Authorised Access Method (including without limitation any login ID or password issued by HMSL to you for use in conjunction with HutchCITY Services). If you become aware of any unauthorised access to HutchCITY Services by any person who has used any Authorised Access Method (including without limitation your account's CLI or any login ID or password given to you or any Subsidiary Account Holder) without your permission, or if you believe that your password (or any Subsidiary Account Holder's password) has been lost or stolen (or otherwise obtained by a third party without your permission), you shall immediately notify HMSL. HMSL shall not be liable for any loss or damage you sustain by reason of any such access to HutchCITY Services or any such use of your any Subsidiary Account Holder's login ID or password.
(g)
You shall be responsible for all Charges incurred by your account (or any Subsidiary Account Holder's account) including without limitation any HutchCITY Services accessed through any Authorised Access Method (including without limitation your account's CLI or your or any Subsidiary Account Holder's login ID or password). Any act or omission of any person accessing HutchCITY Services using any Authorised Access Method (including without limitation your account's CLI or your or any Subsidiary Account Holder's login ID or password) which would constitute a breach of this Agreement if done or omitted to be done by you, shall be deemed to be a breach of this Agreement by you for all purposes under this Agreement.
(h)
Not use, nor allow others to use, HutchCITY Services in any way which may breach any confidence, copyright or other intellectual property or similar rights of HMSL or any third party, nor re-distribute or disseminate any Content (the Subscriber's Content excepted) or use any Content (the Subscriber's Content excepted) other than for personal use, except to the extent otherwise expressly authorised.
(i)
Abide by any rules issued by HMSL from time to time relating to the use of HutchCITY Services and shall also abide by generally accepted rules of conduct relating to the proper use of the Internet. If, in HMSL's sole discretion, you have violated any of these rules, HMSL may suspend or limit your access to all or part of HutchCITY Services without prior notice and/or terminate this Agreement immediately.
(j)
Indemnify and keep HMSL indemnified against any action, liability, cost, claim, loss, damage, proceeding, expense (including without limitation legal costs on solicitor and own client basis) suffered or incurred by HMSL arising from or which is directly or indirectly related to: (i) your, any Subsidiary Account Holder's, or any other person's use of HutchCITY Services where any Authorised Access Method (including without limitation your account's CLI or your or any Subsidiary Account Holder's login ID or password) has been used (whether or not you or any Subsidiary Account Holder as the case may be has authorised such use), including without limitation claims arising from or for any act alleged to be illegal, defamation, intellectual property right infringement, damage to computer database, loss of data, distribution of obscene or offensive material; or (ii) any breach or non-observance of any provision contained in this Agreement by you, any Subsidiary Account Holder or any other person.
(k)
Not use, nor allow others to use, HutchCITY Services for voice transmission purposes without HMSL's prior written consent.
(l)
Not, nor allow others to, copy, sub-licence, distribute, sell, transfer, exploit, alter, adjust, decompile, disassemble, modify, tamper with, misuse, reverse engineer or repair the Software and/or HMSL's facilities, programming or otherwise, or attempt to do such thing.
(m)
Not hack into, use or access (or attempt to hack into, use or access) any part of HutchCITY Services, any Content, or any area on the HutchCITY Services server for which HMSL has not authorised access to you.
4.2 You acknowledge and agree that:
(a)
To the extent permitted by law, you shall not take any step, action or proceedings whether legal or otherwise and shall not make or threaten to make any claim or demand against HMSL or its agents, contractors, sub-contractors or affiliated companies in relation to any Content accessed by or through using HutchCITY Services (including without limitation claims for defamation and intellectual property right infringement).
(b)
You have supplied your correct and complete information (including without limitation name, address, telephone number, identity card number and/or business registration certificate) to HMSL and shall notify HMSL of any change or alteration to that information in writing as soon as practicable.
(c)
The Email addresses provided by HMSL to you or any Subsidiary Account Holder are solely for HMSL's use in providing the Services. You acknowledge that neither you nor any Subsidiary Account Holder shall acquire any right whatsoever in the Email addresses and shall cease to use the Email addresses.
4.3 You agree to grant to HMSL (at no charge to HMSL) an irrevocable licence in perpetuity in respect to any Subscriber's Content to copy, distribute, publish, and transmit such Content as may be required for the operation of HutchCITY Services
4.4 You shall be responsible for obtaining, providing and paying for all suitable telecommunications equipment, telephone access lines, computer equipment (including without limitation any modem) and software (excluding the Software) or other access devices, necessary to connect to HutchCITY Services (except where HMSL has agreed to provision such equipment, lines, software or access devices itself or through a third party which are not owned or to be owned by you).

5. Fees and Charges

You shall pay HMSL for HutchCITY Services on the following basis:

5.1
HMSL shall invoice you by e-mail or by post (as determined by HMSL) with all Charges incurred by you, any Subsidiary Account Holder or other person accessing the Services via any Authorised Access Method (including without limitation your account's CLI or your or any Subsidiary Account Holder's login ID or password) during the period specified in the invoice. If you request HMSL to send you a hard copy of the invoice or an itemised invoice (whether by post or by e-mail), HMSL may charge you for any such invoice as determined by HMSL from time to time.
5.2
You shall pay the full amount of such invoice (including without limitation all applicable taxes, tariffs, duties or impositions of a similar nature imposed by any government or other authority) such payment to be made by the due date for payment as specified in the invoice, without set off or deduction.
5.3
Payment is due on the date you receive HMSL's invoice unless otherwise specified in the invoice. If payment is not made by the due date, HMSL may charge you interest on a daily basis on all sums outstanding at the rate of 2% per month from the due date of payment to the date when full payment is received by HMSL, and charge you a collection agent fee and handling fee.
5.4
Ordinarily HMSL will invoice you: (a) monthly in advance for subscription to (and/or monthly charges for) HutchCITY Services; and (b) monthly in arrears for usage charges; but HMSL may amend the invoicing period and submit interim invoices to you. You shall be liable for such subscription or monthly charges for HutchCITY Services whether used by you or not. Pre-paid Charges are non-refundable unless HMSL decides otherwise.
5.5
If any Charges stated in any invoice are not queried within 15 days of the date of the invoice then such Charges shall be deemed accepted by you.
5.6
HMSL may vary the Charges and introduce new Charges from time to time in accordance with its Licence, and may post such amendments on the HutchCITY Services website, such amendments to take effect immediately upon compliance with such Licence or at such later date as specified in any such amendment.
5.7
HMSL may demand a deposit from you to secure your payment of any sums due to HMSL and may at any time vary such deposit's amount at HMSL's discretion. HMSL may apply such deposit to reduce or pay any sums due by you to HMSL on whatsoever account at any time. No interest shall accrue on any deposit held by HMSL. Any deposit remaining following this Agreement's termination shall be returned to you after deducting any such sums due to HMSL when the balance is claimed by you in writing following termination of this Agreement.
5.8
HMSL may apply a credit limit for Charges incurred by you and may suspend your access to HutchCITY Services, in whole or in part, if such limit is exceeded.
5.9
HMSL may transfer or apply any credit balance in your favour to settle any amount owed by you to HMSL or to any company within the Hutchison Telecom Group of companies (Hutchison Telecom Company? whether under this Agreement or any other arrangement between you and HMSL or any Hutchison Telecom Company. (You hereby authorise HMSL to make payment on your behalf out of such credit balance (if any) to set off any amount owed by you to any such Hutchison Telecom Company from time to time). You agree that any credit or payment information held by HMSL and any Hutchison Telecom Company about you is held for the same purpose.
5.10

You agree that no unused free hours (if any) as specified in the Application or service plan selected by you (or otherwise allotted to you) may be carried forward to the following month and that no credit or refund is available in respect of any time when all or part of HutchCITY Services are inoperable, limited, suspended, or otherwise unavailable to you.

5.11
You acknowledge that:
(a)
HMSL's agents or contractors may provide all or any part of HutchCITY Services.
(b)
HMSL's agent (including without limitation Hutchison Global Communications Limited) may invoice you on HMSL's behalf and such invoice shall be valid as if rendered by HMSL. Such invoice shall not prejudice any rights of HMSL to subsequently claim against you.
(c)
Should HMSL invoice you in respect to any Content as agent for a third party Content provider, HMSL is not the supplier of or responsible for such Content.
5.12
In case of disputes over any usage or other Charges HMSL's decision based on its HutchCITY Services usage records and those of any third party who may assist HMSL to provide the Services shall be final and binding on you.

6. Commencement & Termination of Agreement

6.1
This Agreement shall commence when HMSL accepts your Application and may be terminated by either party 7 working days before bill cut off date by written notice to the other.
6.2
HMSL may suspend or terminate this Agreement in whole or in part immediately (followed thereafter by written notice to you at your last known address), if in HMSL opinion:
(a)
You fail to pay HMSL any sums due by you to HMSL by the due date;
(b)
You are in breach of any term or condition of this Agreement and (where the breach is capable of remedy) you fail to remedy the breach within 7 days of the date of a written notice from HMSL specifying the breach and requiring its remedy;
(c)
You become insolvent or bankrupt or HMSL reasonably believes that you may be unable to pay the Charges or your debts generally;
(d)
You breach any of the terms and conditions of any Software licence granted pursuant to this Agreement or which accompanies the Software; or
(e)
HMSL ceases to make HutchCITY Services or any part of HutchCITY Services available for any reason.
(f)
You use HutchCITY Services for any illegal or improper purpose or for any unsolicited advertising or promotion.
6.3
Should this Agreement be terminated for any reason whatsoever you:
(a)
hereby irrevocably authorise HMSL to erase any or all of the Subscriber's Content without prior notice to you;
(b)
shall immediately return the Email addresses to HMSL, erase all the Software, and cease to use the Services;
(c)
shall allow HMSL's employees, agents, subcontractors or affiliated companies to enter upon your premises for the purposes of removing the Equipment, and
(d)
shall within seven days of such termination pay HMSL all Charges incurred pursuant to this Agreement up to and including the date of termination.
6.4
Termination of this Agreement shall not affect any rights or liabilities of the parties which have arisen prior to the date of termination (including without limitation any rights or liabilities which may arise after the date of termination due to your failure to comply with clause 6.3 above).
6.5
All indemnities, restrictions and obligations on your part contained in this Agreement shall survive termination of this Agreement.

7. Liabilities and Warrantees

7.1
HMSL shall not be liable to you in the event that HMSL is unable to perform an obligation or provide HutchCITY Services to you because of any factor outside of HMSL control, including without limitation acts of God, industrial action, default or failure of a third party, governmental action, or interruption of HutchCITY Services.
7.2
HutchCITY Services and the Software are supplied on an as is basis without warranties of any kind. All conditions, warranties and responsibility in relation to the provision of the Software and HutchCITY Services (including without limitation title, fitness for any purpose, merchantability, standard of quality or performance or accuracy of HutchCITY Services or the Software) are excluded to the extent permitted by law unless otherwise specified in this Agreement. HMSL expressly disclaims any warranty or responsibility:
(a)
that the Software and HutchCITY Services will be uninterrupted, error free or free of any contaminating or destructive properties;
(b)
as to any results obtained from using HutchCITY Services.
7.3
In no event will HMSL be liable to you whether in contract, tort, statute or otherwise (including without limitation for negligence, breach of contract, defamation, or intellectual property right infringement) for any special, direct, indirect or consequential loss or damage (including without limitation loss of revenue or profits, loss of data or goodwill, or the loss of use of any equipment or software) which is suffered or incurred by you arising out of the use or in any other way out of this Agreement, HutchCITY Services or the Software.
7.4
HMSL shall not be party to any transaction made between you and any third party through use of HutchCITY Services.
7.5
HMSL cannot accept and disclaims any responsibility to control the Content, whether or not the Content is stored by HMSL. All information provided through HutchCITY Services (including without limitation the Content) is for reference purposes only. HMSL, its agents, contractors, sub-contractors, affiliated companies and all third party Content providers do not guarantee the accuracy or completeness of any information provided through HutchCITY Services (including without limitation any Content), and do not accept any liability for any cost, expense, loss, or damage arising from any inaccuracies or omissions.
7.6
HMSL accepts no responsibility and makes no representation or warranty:
(a)
in relation to the completeness, accuracy or timeliness of the Content or its fitness for any purpose;
(b)
that any Content or messages can be duly stored or transmitted from or to, or received by, you through HutchCITY Services.
7.7
HMSL disclaims liability for any error, omission or misstatement in or arising from the Content. HMSL does not endorse or recommend any person, name, product or service referred to in the Content. The Content does not constitute HMSL's view or opinion and HMSL expressly disclaims any responsibility or warranty to exercise any editorial control over or to edit or amend or delete any Content before it is accessed by you through HutchCITY Services. HMSL accepts no responsibility and makes no representation or warranty that the Content will not be objectionable or offensive to you or any other person.
7.8
You irrevocably authorise HMSL to amend or erase any or all of the Subscriber's Content if, in its absolute discretion, HMSL deems that the Subscriber's Content is in any way improper, inappropriate or in contravention of this Agreement.
7.9
No oral or written information given by HMSL, its employees, affiliates, agents or the like shall create a warranty or binding representation. You hereby acknowledge that you have not and will not rely on such information.
7.10
HMSL does not warrant the confidentiality or security of data whether personal or otherwise transmitted through HutchCITY Services (although HMSL's current practice is to take reasonable steps to maintain confidentiality).
7.11
Nothing under this Agreement limits HMSL's liability for any personal injury or death caused by HMSL's negligence. However, you acknowledge and take notice that HutchCITY Services are not appropriate for use in circumstances where personal injury or death could arise from reliance on HutchCITY Services whether or not HMSL is negligent.
7.12
HMSL's total liability under this Agreement, whether in relation to any one incident or series of incidents arising from a common cause, shall not exceed the total Charges received by HMSL from you in the period of 12 months immediately preceding the incident, or in the case of a series of incidents arising from a common cause, immediately preceding the first of such incidents provided always that HMSL's total liability for all losses incurred by you shall be limited to the amount of such total Charges or HK$500,000.00, which ever amount shall be the lower.
7.13
Any claim by you against HMSL arising out of this Agreement must be notified to HMSL within 28 days of the incident giving rise to such claim failing which you will be deemed to have waived your rights in respect of such claim.
7.14
HMSL's employees, agents, subcontractors and affiliated companies shall have the benefit of the rights, exclusions and limitations of the provisions contained in this clause 7 as if such provisions were expressly for their benefit. To the extent of this clause 7, HMSL enters into this Agreement not only on its own behalf but also as agent and trustee for such employees, agents, subcontractors and affiliated companies.

8. Personal Data

8.1
Where any personal data "Personal Data" is disclosed to HMSL in the performance of its obligations under this Agreement, you acknowledge and agree that such Personal Data may be used (whether in Hong Kong or abroad) and retained by HMSL for the following purposes and for any other purposes as may be agreed between you and HMSL or required by law from time to time:
(a)
Provisioning of HutchCITY Services;
(b)
Offering or provisioning of goods or services by HMSL or its affiliated Companies in relation to HutchCITY Services;
(c)
marketing research and other marketing purposes of HMSL, its agents, or its affiliated companies in relation to HutchCITY Services;
(d)
processing of any benefits arising out of or in connection with HutchCITY Services;
(e)
analyzing, verifying and/or checking your credit, payment and/or status in relation to provision of HutchCITY Services;
(f)
processing of any payment instructions, direct debit facilities and/or credit facilities requested by you;
(g)
enabling the daily operation of your account and/or the collection of amounts outstanding in such account in relation to HutchCITY Services;
(h)
enabling HMSL or its affiliated companies to comply with any industry practices;
(i)
disclosures required by law; and
(j)
enforcement of this Agreement.
8.2
You further agree that HMSL may disclose and transfer such Personal Data (whether in Hong Kong or abroad) to HMSL's agents, affiliated companies, telecommunications companies, contractors, debt collection agencies, credit reference agencies, credit providers, security agencies, financial institutions, and any other persons under a duty of confidentiality to HMSL or any of its affiliated companies, and any of HMSL's actual or proposed assignees or transferees of HMSL's rights with respect to you to use, disclose, hold, process, retain, or transfer such Personal Data for the purposes specified in clause 8.1 above.
8.3
Where any Personal Data, other than your Personal Data, is disclosed to HMSL in the performance of its obligations under this Agreement, you undertake and agree that you have procured all third party consents necessary from time to time for HMSL to use or disclose such Personal Data for the purposes specified in clauses 8.1 and 8.2 above.

9. Equipment & Access to Premises

9.1
All Equipment shall remain HMSL's property at all times and you will not acquire any rights or title in them.
9.2
You shall provide suitable accommodation, utility services, and environmental conditions for the Equipment. You shall keep any Equipment on your premises safe, and shall be liable to HMSL for any loss or damage to the Equipment. You shall notify HMSL as soon as practicable of any damage , fault, theft or loss of the Equipment.
9.3
You shall not, nor permit any other person to alter, remove, add to, or otherwise interfere with the Equipment or any identifying marks or numbers on the Equipment. You shall operate and use the Equipment in a proper manner.
9.4
You shall allow HMSL's employees, agents, subcontractors or affiliated companies to enter upon your premises for the purposes of inspecting, repairing, maintaining and/or removing the Equipment. You shall provide safe access to and safe working conditions at your premises.

10. General Provisions

10.1
This Agreement is the complete and exclusive statement of the agreement between you and HMSL. This Agreement supersedes all understandings or prior agreements, whether oral or written, and all representations or other communications between you and HMSL. Any variations or additions to this Agreement are only valid if confirmed in writing by an officer authorized by HMSL. HMSL may amend these terms and conditions from time to time in accordance with its Licence and may post such amendments on the HutchCITY Services website such amendments to take effect immediately upon compliance with such Licence or at such later date as specified in any such amendment.
10.2
This Agreement is personal to you. Either party may assign this Agreement but you may only do so with HMSL's prior written consent. You shall not, transfer, charge or sub-license all or part of your rights or obligations under this Agreement.
10.3
You agree to indemnify HMSL for all losses, damages, or expenses incurred by HMSL in connection with the enforcement of this Agreement against you.
10.4
Any term or condition which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. This shall not affect the validity or enforceability of that term or condition in any other jurisdiction. All the other terms and conditions shall remain in full force and effect.
10.5
Any failure or delay by HMSL in exercising any right, power or remedy under this Agreement shall not operate as a waiver of any right, power or remedy.
10.6
Save as specified herein, any notice or other communication to be given under this Agreement shall be in writing and shall be served by leaving it or sending it by facsimile or prepaid post to the address of the parties specified in this Agreement or as are notified by either party to the other from time to time.
10.7
Any notice or communication given under this Agreement shall be deemed to be served/received by the other party within 48 hours of posting, or immediately upon faxing if the transmission report indicates that the fax transmission was successful.
10.8
This Agreement is subject to Hong Kong laws and the parties submit to the non-exclusive jurisdiction of the Hong Kong courts.
10.9
This Agreement is available in an English version and a Chinese version. The English version is the governing version and shall prevail whenever there is any discrepancy between the two versions.